Varsity Threads Co

FAQ

Ordering & Payment

Are taxes and duties included in the price?
Yes. All prices shown are final and include any applicable taxes and import duties. You will not face any hidden fees at checkout or upon delivery.

What payment methods do you accept?
We accept all major Credit/Debit Cards (Visa, Western Union, and Bank Transfer) for secure and fast checkout.

Do you ship internationally?
Yes! We proudly ship to fans worldwide. Orders are processed and shipped from our fulfillment centers to ensure the most efficient delivery to your location.

Is telephone payment an option?
To ensure the highest security for your financial data, we do not accept payments over the phone. All transactions are securely processed through our encrypted online checkout system.

How secure is your website for payments?
Your security is our priority. Our website at www.buycollegefootballjersey.com is secured with SSL encryption and is PCI-DSS compliant, safeguarding your personal and payment information.

What should I do if my credit card payment fails?
Please double-check your card number, expiration date, CVV code, and billing address. Ensure your bank authorizes online/international transactions. If problems continue, try another card or payment method. You can also contact your bank or our support team for help.

My card was charged but I didn't get an order confirmation. What happens?
This usually indicates a pending authorization that failed to complete. Banks typically release these holds within 3-10 business days. If the amount is fully deducted, please contact us immediately with your details so we can investigate.

How can I order if I'm having trouble online?
Please reach out to our Customer Support team via email. We can help troubleshoot the issue or provide alternative ways to complete your purchase securely.

Order Processing & Shipping

Are all jerseys in stock?
Most of our popular NCAA football jerseys are kept in stock for quick shipment. However, high-demand items during peak season or for specific teams may sell out fast. Real-time stock levels are shown on each product page.

Can I change or update my order after placing it?
We can only modify an order if it has not yet advanced to our packing stage. Please contact us as soon as possible with your request and order number, and we will do our best to accommodate you.

Can I cancel my order?
Yes, you may cancel your order within 1 hour of placing it, provided it has not been processed for shipment. Please see below for the cancellation procedure.

How do I cancel an order?
To request a cancellation, please email our support team at [email protected] immediately with your order number. We will confirm if cancellation is possible and proceed accordingly.

What are your shipping methods and delivery times?
We offer reliable tracked shipping. Orders typically ship within 1-3 business days. Delivery to North America and Europe usually takes 7-20 business days. Times may vary by destination and customs processing.

How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey.

What if my package hasn't arrived within the estimated timeframe?
First, please check your tracking link for the latest updates. If there has been no movement for an extended period or the delivery is significantly late, contact us with your order number, and we will open an investigation with the shipping carrier on your behalf.

Returns & Support

What is your return policy?
We offer a 90-day return window from the delivery date for items in new, unworn condition with original tags attached. Customized jerseys (with names/numbers) are final sale unless there is a manufacturing defect. Please see our full Refund Policy for details.

How long do refunds or exchanges take?
Once we receive and inspect your return, we will process it within 5-10 business days. Refunds are issued to your original payment method; the time for the funds to post depends on your bank or card issuer.

Are there any fees for returns?
The customer is responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item sent). We do not charge any restocking or processing fees for approved returns.

Varsity Threads Co. Team

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